FREQUENTLY ASKED QUESTIONS

ARE THE MASKS MEDICAL-GRADE?

The masks themselves provide no more filtration than any fabric face covering.

The ProTect filters are designed to replicate the filtration levels of N95/KN95 masks, but are NOT certified by any government or independent health/regulatory body.  As such, while they are a great option for day-to-day use in most settings (eg., shopping, office settings, etc), they should never be used as an alternative to medical-grade PPE (personal protective equipment) by medical personnel or by those providing care to at-risk individuals.

HOW ARE THE PROTECT FILTERS MADE?

The ProTect Filters use 5 layers of filtering - one meltblown layer between 4 layers of nonwoven material - to provide high-level filtration.

CAN THE MASKS BE USED WITHOUT FILTERS?

Absolutely.  The masks by themselves, though, provide no more protection than any simple fabric face covering.

When your original ProTect Filter is used, there are three options:

  • Keep using the mask, but without any filtering material (least protection)

  • Use your own filtering material (degree of protection depends on material used)

  • Use new ProTect Filters (high level of protection)

WHAT IS THE MINIMUM ORDER?

There is absolutely no minimum quantity for stock items.

Custom-designed masks are subject to a 20-piece minimum to avoid incurring setup fees.  Smaller custom-designed orders can be placed with minimal setup fees applied.

WHAT IS THE TURNAROUND TIME ON CUSTOM ORDERS?

Custom orders take approximately 3 weeks to produce, before shipping.

Please note, though, that revisions made after the prototype image proof is provided can cause delays beyond this timeframe.

HOW MUCH DOES SHIPPING COST?

Shipping is free in the USA and Canada for orders of $35 or more.  Shipping prices for orders under $35 begin at $10.

WHAT IS THE RETURN POLICY?

Masks whose packaging has been opened can unfortunately not be returned unless defective.

Masks in originally-sealed packages may be returned, but return shipping costs must be borne by the customer.

Masks are sold in packages using clear plastic with tamper-proof seals; always ensure that the product received is correct before breaking the seal to open the package.